Hotel operations run on reliable technology. When systems go down or vendors are slow to respond, your guests notice before your IT team does.
Common hospitality IT problems we step in to fix:
If any of these sound familiar, Americom’s IT support for hotels gives you a local, responsive team to solve them and keep them solved.
We provide hotel IT services to hospitality clients across the Greater St. Louis area under a full-service model. One partner, one agreement, one number to call.
Our managed IT solutions cover hotel WiFi management, network infrastructure, help desk support, cloud services, and backup and disaster recovery. We keep PMS connectivity, payment processing networks, and staff-facing systems online and resolve most issues on the first call. Our managed network services operate at 95% first-call effectiveness.
We manage your hotel’s print fleet under a dedicated maintenance program covering device service, supply replenishment, and fleet management. With a 1:455 tech-to-machine ratio, our technicians stay available and focused. Learn more about our managed print services.
We install and support hosted VoIP phone systems for hotels replacing aging PBX hardware. Platforms like Teams Voice and Intermedia Elevate bring scalable, cloud-managed communication to your front desk, housekeeping, and back office without on-premise equipment overhead.
Hotel cybersecurity needs go beyond a basic firewall. Cybersecurity support from Americom covers network monitoring, threat detection, firewall management, and PCI compliance planning built for the demands hotels face when handling guest payment data and personal information.
We install and support commercial security cameras, access control, and alarm systems for hotel properties that need physical security infrastructure alongside their IT coverage.
Want To Put Your Hotel’s Technology Under One Roof?
Americom has supported St. Louis hotels with responsive, dependable technology solutions for over 30 years. Let’s talk about what that looks like for your hotel.
Americom provides IT support for hotels across Greater St. Louis from technicians who are based here, manufacturer trained and certified, and available on site when the situation calls for it. When you call, a live person answers.
As a family-owned company serving St. Louis businesses since 1990, we bring more than 30 years of local experience and over 1,000 active clients to every hospitality engagement. The 360 Customer Support Guarantee backs every agreement: we keep your equipment operating to manufacturer specifications for the full term. If we fall short, we replace it at no charge.
GFI Digital, SumnerOne, and Marco are the primary competitors in this market. All three operate at regional or national scale under private equity ownership. Americom is locally owned and St. Louis focused.
We review your current network, print fleet, phone infrastructure, and security posture. You get a clear picture of what is healthy, what needs attention, and what makes sense to address first.
We build a service plan tailored to your property, not a bundle that includes services you do not need. You see exactly what is covered before anything is signed.
Our technicians handle installation, configuration, and any necessary transitions, working around your property’s schedule to minimize disruption to staff and guests.
We monitor your environment, respond to issues, and stay ahead of problems before they become outages. You receive regular reporting so you always know where things stand.
What technology systems does a hotel typically need IT support for?
Hotels depend on property management systems, guest WiFi networks, front desk and back-office printing, VoIP phone systems, payment processing terminals, and physical security systems. Americom supports all of these under a single local agreement rather than across multiple vendor relationships.
How quickly does Americom respond to hotel IT issues?
Response times depend on issue type, but most network problems are resolved on the initial visit thanks to our 95% first-call effectiveness rate. For print, the 1:455 tech-to-machine ratio means our technicians have genuine bandwidth to respond quickly rather than juggling too many accounts at once.
Does Americom help hotels meet PCI compliance requirements?
Yes. Our cybersecurity services include compliance planning for businesses that handle guest payment data. We assess your current environment, identify gaps in your security posture, and implement the controls needed to keep your network aligned with PCI standards.
What does the 360 Customer Support Guarantee cover?
The 360 Customer Support Guarantee is our commitment to equipment reliability across the full term of your agreement. We keep your equipment operating to manufacturer specifications and replace it at no charge in the rare event we fall short. For hotel operators who cannot afford equipment failure mid-season, that commitment carries real weight.
Can Americom handle IT, print, and phone services for the same property?
Yes. We are a single-source provider of hospitality managed services, covering managed IT, managed print, hosted phone systems, cybersecurity, and commercial security under one agreement and one point of contact. Many of our clients consolidate from multiple vendors to a single Americom partnership.
What areas does Americom serve?
Our primary service area covers the Greater St. Louis metro and Southern Illinois. All of our technicians are based locally and serve the communities they work in.
Still Have Questions About Hotel IT Support?
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