What Is Unified Communications as a Service (UCaaS)?
If your employees work remotely or communicate with clients in other locations, they need flexible communication systems that allow them to voice call, video conference, and screen share. Unified communications platforms streamline office correspondence by combining essential collaboration tools in one application.
A few decades ago, most businesses used landline phones and snail mail to communicate with clients. As business needs have changed and technology has become more complex, countless office communications strategies have emerged. Most modern businesses use multiple methods of communication in the office, from cloud-based voice to screen sharing.
Instead of using a dozen different cloud-based applications to communicate, you can purchase one unified communications (UC) platform that gives employees access to various collaboration methods, including:
- VoIP voice calls
- Video conferencing
- Screen sharing
- File sharing
- Instant messaging
UC platforms simplify business communications and give employees the tools they need to effectively collaborate with teammates from any location. Unified communications as a service (UCaaS) makes things even easier for your business because your IT provider hosts your UC platform, installs hardware, sets up your infrastructure, and maintains your system. You don’t have to handle any of the logistics when purchasing and implementing a new UC solution through Americom.
Our Americom team offers different UC platforms to best fit your business needs, including Elevate and Microsoft Teams. Because we host your UC system, your business gets to enjoy the benefits of streamlined communications without handling any of the troubleshooting or employee training. We can customize your UCaaS solution to include advanced capabilities such as auto attendants, call forwarding, voicemail transcription, virtual faxes, and call recording.
Use UCaaS to Simplify Your Communication System Partner with Americom
As an Americom hosted UCaaS partner, you can reduce costs, increase productivity, and make employee collaboration effortless. Delete your many business applications and consolidate communication with one multi-functional UC platform.
Why Switch to a Unified Communications Platform?
If you already have a phone line in place and a few different apps that employees use to collaborate, you’re probably wondering if you’ll see any significant benefits after switching to a UC platform. The answer depends on your business needs and employee responsibilities, but switching to UC is highly advantageous for most business owners.
Over the past few years, many business owners have shifted their approach toward office collaboration. Companies that moved to a work-from-home model had to switch their communication methods accordingly to accommodate remote workers. UC is a simple solution to a complex communication and collaboration issue—your employees can interact from any location with an internet connection and maintain camaraderie when away from the office.
Americom knows how challenging it can be to change your entire communication method. Whether you’re changing your traditional landline phone system to a VoIP system or moving your communications platform to the cloud, we can help. Switching to a cloud-based UC system from Americom is a great way to save money and streamline communications for your employees.
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Cost Savings
UCaaS systems are subscription based, and they operate on your pre-existing internet connection. You won’t have to pay for extra hardware or phone lines when switching to a UCaaS system, and you can choose from various systems to find the best fit for your budget.
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Improved Productivity
Your employees can connect from any location using a single app. UCaaS allows workers to quickly solve customer issues, ask for coworker assistance, meet with clients, share important files, and record communications for future reference.
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Enhanced User Experience
Because UCaaS combines multiple communication methods, your employees won’t have to open five apps to communicate via different channels. UC also accommodates employee needs by allowing them to connect in a way that’s comfortable for them.
Improve Your Business With Unified Communications Solutions
In today’s changing business environment, business owners need customizable, high-quality technology solutions for data storage, customer communication, and employee collaboration. UC platforms allow your employees to collaborate efficiently by combining cloud-based voice calls, video conferencing, instant messaging, file sharing, and other advanced capabilities.
At Americom, we strive to improve St. Louis businesses through technology.
Our Elevate unified communications solution is reliable, scalable, efficient, and cost effective. We handle your UC platform’s installation and maintenance to ensure it runs smoothly and fits your company’s needs. If you’re ready to improve your business through unified communications technology, contact us today.