What Are Hosted VoIP Phone Services?
For many decades, business owners were limited to traditional business phone systems that used copper wires to transmit voice. Nowadays, more and more businesses are moving to cloud-based voice over internet protocol (VoIP) systems because of the flexibility and cost savings they provide.
When you purchase a business phone system for your employees, there are two main options for you to choose from: landline systems and VoIP systems. With a traditional phone system, a landline provider runs a phone line to your office and connects it to your hardware. VoIP phone systems don’t require phone lines; they use internet connections to transmit audio.
If you choose a VoIP phone system for your business, your employees can use desk phones, laptops, or personal cellphones to take business calls. Whereas your employees can only take landline calls from their office phones, VoIP calls don’t require special hardware in a specified location. As a result, VoIP systems are ideal for employees who work remotely.
VoIP services have the same capabilities as landline phones. You can use a private bank exchange (PBX) to link each employee’s phone number to one central line and transfer calls within the office. If you choose a hosted VoIP system, your phone hardware and PBX are stored and managed at your IT service provider’s location, so you don’t have to house any extra equipment in your office.
Americom takes care of setup, training, and maintenance for your VoIP system. We also house your hosted PBX to minimize the amount of hardware in your office. With a VoIP system, you don’t have to buy any extra hardware—your employees can take calls from an app on their phone or laptop. Our team is always available to troubleshoot your IP phone problems and keep your system running smoothly.
20-50%
Cost Savings After Switching to VoIP
35%
of Businesses Use VoIP
67%
of Employees Prefer Handling Phone Calls Using VoIP
Advantages of Over-the-Top (OTT) Voice Services
Internet phone systems are sometimes referred to as over-the-top (OTT) voice services because they operate on your pre-existing internet connection. Switching to an OTT voice system from a landline comes with many benefits. Because you already use an internet connection to do business, the hardware and setup costs for VoIP phone systems are minimal.
You can only get landline phone services from providers that operate in your area. With OTT voice services, you can bypass traditional telecommunications infrastructure and choose from a wide selection of VoIP systems and capabilities. Business VoIP systems are customizable, affordable, and convenient.
The Americom team can identify the perfect VoIP service to fit your company’s size, industry, and budget. If your small business grows, we can scale up your service accordingly. Plus, we take care of setting up and training employees on a new VoIP system to ensure a smooth transition.
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Cost Savings
By switching to a VoIP system from a landline, you can save 20%-50% in costs. Unlike landline systems, you won’t pay a steep fee for long-distance or international calls, and your monthly VoIP charge will almost always be less than landline.
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Increased Productivity
If a critical client call comes in when your employees work from home or travel, they can take that call with a VoIP system. VoIP services also allow employees to easily send virtual faxes, read transcribed messages, and record calls.
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Flexibility
As long as you have an internet connection, you can use your VoIP phone system. You can also customize your VoIP plan with extra capabilities, like auto attendants, voicemail transcription, video calls, call routing, and business text messaging.
Make the Switch to IP Phone Services with Americom
If you’re tired of your old telephone service, or you aren’t getting good customer service from your current VoIP provider, make the switch to Americom. We offer top-of-the-line business phone systems for all types of St. Louis businesses. Our team can help you customize your plan and choose the right provider for your employees’ needs.
Americom will handle every aspect of the switch from landline to VoIP, including hardware installation, employee education, and maintenance. You can reap the rewards of switching to VoIP without dealing with the logistics. If you’re ready to make the switch to an IP phone system, contact Americom today.