In the News

Industry News and Articles from Americom

What are the Benefits of a Document Management System

October 2nd, 2023 by admin

A hand browsing through filed folders

Properly managed, stored, analyzed, and synthesized data serves as the lifeblood of any business. Efficiently managing documents is essential to delivering value and boosting a company's financial performance. This is where a Document Management...

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Posted in: Document Management

Benefits of Accounts Receivable Management Software

September 18th, 2023 by admin

A person using a calculator and a tablet

For most of us, our earliest memories of counting involve some change from our little piggy banks, marveling at the coins, and slowly understanding their value. Fast forward to today's sophisticated world, and we're looking at financial transactions...

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Posted in: Solutions

How Help Desk Services Improve Business Performance

September 1st, 2023 by admin

a person with a headset on a call while working

In today's fast-paced business landscape, streamlined operations and efficient customer support are essential for success. As businesses continue to rely on technology to drive growth and innovation, the need for robust IT support becomes increasingly...

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Posted in: Hosted Phone Systems

How Does a Contact Center Improve Customer Service

August 21st, 2023 by admin

Learn the benefits of a contact center for customer service

Businesses are operating in an increasingly competitive landscape today, which has meant that providing exceptional customer service has become an essential differentiating factor for organizations across industries. Customers increasingly expect...

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Posted in: Solutions

What Are the Benefits of VoIP Phone Systems

August 2nd, 2023 by admin

A person holding a corded desk phone and dialing

In today's interconnected world, communication plays a pivotal role in both personal and professional spheres. As technology advances at an unprecedented pace, traditional landline systems are gradually being overshadowed by the emergence of Voice...

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Posted in: Hosted Phone Systems

What Is IT Strategy Consulting and Why Is it Important

July 18th, 2023 by admin

IT strategy consulting

In today's rapidly evolving business landscape, organizations face numerous challenges when aligning their information technology (IT) initiatives with their overall business objectives. This is where IT strategy consulting comes into...

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Posted in: Solutions

Protect Your Business with Managed Security Services

July 3rd, 2023 by admin

Concept of security

In today's fast-paced digital landscape, businesses face an unprecedented level of cyber threats and security challenges. As organizations increasingly rely on technology and digital infrastructure, safeguarding sensitive data, preserving...

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Posted in: Managed IT Services

Fortify Your Network with a Network Assessment

June 15th, 2023 by admin

Two engineers working in a server room

Network assessments are critical in any network infrastructure project, as they provide an accurate overview of the existing system. Through this assessment, IT professionals can identify potential problems and areas where improvements may be necessary....

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Posted in: Managed IT Services

The Benefits of Cloud Hosted Phone Systems

June 2nd, 2023 by admin

Business people standing in a lobby while talking to each other or on their cell phones

Cloud-hosted phone systems are quickly becoming the communication platform of choice for businesses, large and small. Cloud hosting allows businesses to access their PBX system from anywhere, providing agility and flexibility while avoiding expensive...

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Posted in: Hosted Phone Systems

What Are Managed Print Services

May 23rd, 2023 by admin

A businessman placing a piece of paper into a printer

Managed print services (MPS) are a comprehensive solution to help businesses better manage their printing environment. Through MPS, organizations can streamline their printing operations, reduce costs, and increase efficiency. By having an outside provider...

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Posted in: Managed Print Services

Why a Backup and Disaster Recovery Plan Is Critical

May 10th, 2023 by admin

A businessman holding a lock in his hand

A backup and disaster recovery plan is an essential part of any organization's security strategy. It provides the foundation for effective business continuity, protecting your data and systems while also ensuring that you can quickly recover from...

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Posted in: Managed IT Services

Document Management Solutions Help Businesses Stay Organized

April 24th, 2023 by admin

Three coworkers in business attire looking over a document

Document management solutions are software and hardware systems designed to help businesses store, organize, share, and manage their digital documents. These systems enable companies to move away from traditional paper-based processes and reduce the...

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Posted in: Document Management

How Contact Center as a Service Benefits Your Business

April 4th, 2023 by admin

A headset resting on a laptop keyboard

Contact Center as a Service (CCaaS) is an on-demand, cloud-based platform that enables businesses to quickly and easily set up virtual contact centers. With CCaaS, companies can take advantage of features like automated call routing and IVR, advanced...

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Posted in: Solutions

Learn About the Benefits of VoIP

March 20th, 2023 by admin

A man pointing at digital polygons

VoIP, or Voice over Internet Protocol, is a communication technology used to make and receive phone calls over the internet. VoIP converts voice signals into digital data packets, which are transmitted over the internet in real-time. VoIP is becoming...

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Posted in: Hosted Phone Systems

Why Help Desk Solutions Are Necessary for Any Business

March 2nd, 2023 by admin

A smiling woman wearing a headset while talking to customers

Help desk solutions offer an efficient way for businesses to manage customer service inquiries, technical support requests, and other customer-related services. With the help of these tools, companies can respond quickly and accurately to customers'...

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Posted in: Managed IT Services

Cybersecurity Trends for 2023

February 22nd, 2023 by admin

A blue shield deflecting red skulls. Cybersecurity concept.

2023 will be a very important year for cybersecurity, as many businesses and organizations are expecting to face greater cyber threats in the coming years. With the proliferation of new technologies, such as 5G and artificial intelligence, there is...

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Posted in: Cybersecurity

The Benefits of IT Consulting

February 10th, 2023 by admin

A man and a woman discussing and sharing ideas

IT consulting is a business service that provides advice and assistance to companies in the areas of information technology (IT) and digital transformation. This includes helping organizations analyze, design, implement, improve and maintain their IT...

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Posted in: Managed IT Services

How Managed Cloud Services Benefit Your Business

January 24th, 2023 by admin

A silver cloud with a keyhole in the middle of it

Managed cloud services are a set of offerings that help organizations manage their cloud infrastructure more effectively. It includes services such as security and compliance, backup and disaster recovery, monitoring and analytics, cost optimization,...

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Posted in: Managed IT Services

What Are The Benefits of Managed Print Services?

January 5th, 2023 by admin

A woman's hand opening the lid of a white Multifunction Printer

Managed print services (MPS) are outsourced services that help businesses streamline their printing and document production processes by providing managed access to hardware, software, and maintenance. These services enable organizations to reduce operational...

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Posted in: Managed Print Services, Solutions