In the News

Industry News and Articles from Americom

Learn About the Benefits of VoIP

March 20th, 2023 by admin

A man pointing at digital polygons

VoIP, or Voice over Internet Protocol, is a communication technology used to make and receive phone calls over the internet. VoIP converts voice signals into digital data packets, which are transmitted over the internet in real-time. VoIP is becoming...

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Posted in: Hosted Phone Systems

Why Help Desk Solutions Are Necessary for Any Business

March 2nd, 2023 by admin

A smiling woman wearing a headset while talking to customers

Help desk solutions offer an efficient way for businesses to manage customer service inquiries, technical support requests, and other customer-related services. With the help of these tools, companies can respond quickly and accurately to customers'...

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Posted in: Managed IT Services

The Benefits of IT Consulting

February 10th, 2023 by admin

A man and a woman discussing and sharing ideas

IT consulting is a business service that provides advice and assistance to companies in the areas of information technology (IT) and digital transformation. This includes helping organizations analyze, design, implement, improve and maintain their IT...

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Posted in: Managed IT Services

What Are The Benefits of Managed Print Services?

January 5th, 2023 by admin

A woman's hand opening the lid of a white Multifunction Printer

Managed print services (MPS) are outsourced services that help businesses streamline their printing and document production processes by providing managed access to hardware, software, and maintenance. These services enable organizations to reduce operational...

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Posted in: Managed Print Services, Solutions

How Contact Center Solutions Can Be a Game Changer for Your Business

December 7th, 2022 by admin

Happy call center agents looking at the camera

Businesses of all sizes have been leveraging the power of contact centers to streamline customer service operations and provide customers with a better overall experience. Whether you are an established company or just getting started, contact...

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Posted in: Solutions