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How Americom Makes Work From Home IT Support Seamless

October 28th, 2021 by admin

Man working from home on a laptop, drinking coffee

At one time, working from home was a trend that was steadily growing from year to year. Now it has almost become a staple as businesses discover the benefits of remote work and employees increasingly demand it. And it's possible to implement nowadays, due in part to advancements in technology like collaboration and communication tools. However, before a business can transition to remote work, they first have to be prepared.

Switching from being in the office to full remote—or even a hybrid solution—seems like it shouldn't be that hard. But the transition can come with certain hurdles and risks you may not be aware of. To make the process as smooth as possible, it's always a good idea to use remote IT services. Americom leverages knowledge and experience to make converting to work from home a seamless experience.

How We Perform Work From Home IT Support

Working from home offers a variety of benefits, including increased productivity, improved employee health and wellness, and a larger talent pool to draw from. But before your business is ready to enjoy the benefits of telecommuting, you first have to lay the groundwork for it. The transition process can be a little bumpy if this is new territory for your company. However, the experts at Americom are here to help.

Our consultants can explain how a telecommuting strategy could help improve your business. We also help you find the best tools to use to eliminate the difficulties of working from home. We offer a variety of solutions that can enhance your remote worker's productivity and efficiency which include:

Cybersecurity Services

Your office has strong cybersecurity measures in place to keep every employee device safe while working in the office. Unfortunately, this protection doesn't extend to the home office. Remote employees are more at risk of falling victim to a cyberattack than the staff who are in the office. As your managed security provider, Americom implements solutions that keep your remote team secure from wherever they are.

Virtual Private Network

A virtual private network (VPN) is a service that gives the user online privacy and anonymity. It does this by creating a private network from a public internet connection. Employees should always use a VPN when attempting to access your company's network from an internet connection that's not theirs. If you need help setting up a VPN, our technicians are ready to assist you so you can hit the ground running.

Hosted VoIP Phone

Voice over internet protocol (VoIP) phones are the perfect work from home phone system solution for any situation. Since they rely on an internet connection rather than copper wires, they can be used from anywhere and on any device. Americom offers a selection of IP phones you are able to use to enhance your communication. Our VoIP phones deliver cost savings, increased productivity, and enhanced flexibility.

Help Desk Support

While your employees are working remotely, there's a chance they could run into technical issues. If this happens, they are going to need support so they can get back to work. Through our help desk support services, we are able to minimize downtime caused by technical problems. Our technicians are friendly and quick to respond to cases. Additionally, our help desk operates 24/7 to keep your business running at all times of the day.

Cloud Services

Collaboration is the key to business success. If your employees aren't in the office to collaborate in person, they need a solution that enables them to work together. Our cloud services empower you and your employees to collaborate via the internet, in the most effective and efficient ways. Americom is able to manage your cloud services and maintain security so you never run into problems.

Americom Is Your Work-From-Home Solution

Americom is your one-stop-shop for managed IT and print services in the St. Louis area. For over 30 years, we have been providing the solutions businesses in this area need. We leverage our experience to tailor our solutions to fit the needs of your organization. Let us help you implement your remote work strategy.

If you would like to learn more about how Americom can help your business work from home, contact us today.

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