In the News

Industry News and Articles from Americom

Benefits of Accounts Receivable Management Software

September 18th, 2023 by admin

A person using a calculator and a tablet

For most of us, our earliest memories of counting involve some change from our little piggy banks, marveling at the coins, and slowly understanding their value. Fast forward to today's sophisticated world, and we're looking at financial transactions...

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Posted in: Solutions

How Does a Contact Center Improve Customer Service

August 21st, 2023 by admin

Learn the benefits of a contact center for customer service

Businesses are operating in an increasingly competitive landscape today, which has meant that providing exceptional customer service has become an essential differentiating factor for organizations across industries. Customers increasingly expect...

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Posted in: Solutions

What Is IT Strategy Consulting and Why Is it Important

July 18th, 2023 by admin

IT strategy consulting

In today's rapidly evolving business landscape, organizations face numerous challenges when aligning their information technology (IT) initiatives with their overall business objectives. This is where IT strategy consulting comes into...

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Posted in: Solutions

How Contact Center as a Service Benefits Your Business

April 4th, 2023 by admin

A headset resting on a laptop keyboard

Contact Center as a Service (CCaaS) is an on-demand, cloud-based platform that enables businesses to quickly and easily set up virtual contact centers. With CCaaS, companies can take advantage of features like automated call routing and IVR, advanced...

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Posted in: Solutions

What Are The Benefits of Managed Print Services?

January 5th, 2023 by admin

A woman's hand opening the lid of a white Multifunction Printer

Managed print services (MPS) are outsourced services that help businesses streamline their printing and document production processes by providing managed access to hardware, software, and maintenance. These services enable organizations to reduce operational...

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Posted in: Managed Print Services, Solutions

Everything You Need to Know About Data Backup and Disaster Recovery

December 21st, 2022 by admin

A hand turning a knob that says 'Disaster Recovery Plan'

Data backup and disaster recovery are important processes for protecting data from being lost in the event of a disaster or other unexpected interruption. Having an effective and reliable data backup and disaster recovery plan in place can help ensure...

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Posted in: Solutions

How Contact Center Solutions Can Be a Game Changer for Your Business

December 7th, 2022 by admin

Happy call center agents looking at the camera

Businesses of all sizes have been leveraging the power of contact centers to streamline customer service operations and provide customers with a better overall experience. Whether you are an established company or just getting started, contact...

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Posted in: Solutions